Our client provides in-flight entertainment services to the world’s airlines: Identifying, curating, procuring and encoding content so that it can be viewed on-board aircraft. It has experienced significant growth in the volume of the content it has to manage as airlines seek to increase choice for their customers.
Our clients focus was on ‘getting the job done’ over efficiency and effective client management, meaning that delivery was often achieved at high costs.
Years of organic growth and inconsistent working practices had led to complex and cumbersome delivery processes.
Client required a rapid assessment of their current processes to better understand the ‘pain points’ and develop a new target state.
Typhoon performed a rapid review of the ‘As-Is’ process followed by a target state design in 6 weeks through a series of stakeholder interviews and workshops.
Typhoon undertook a holistic assessment, considering process, organisation, systems and strategy, leveraging super users to create an optimised and pragmatic target state.
A subsequent detailed design phase of 10 weeks focusing on process, systems, organisation and change management.
Typhoon managed the implementation of the detailed design, ensuring successful delivery of new processes and organisation structure.
Developed a scalable model to enable sustainable, profitable growth with end user buy-in.
Delivered a standardised, simplified and efficient process, with supporting roles and responsibilities and system functionality.