The client embarked on a global digital transformation where the IT architecture initially needed to be replaced with a common set of components for each market. This capability could then be consolidated as an IT shared service with a near shore development centre.
Develop common architecture that would be operable across multiple markets and entities and which can integrate with multiple legacy solutions.
Adhere to current service level agreements across multiple entities.
Develop a centralised service model.
Work with new and incumbent service providers whilst adhering to contract restrictions.
Develop a staged road map to include an Entity roll out plan and schedule solution roll out.
Select appropriate best in class partners to work with.
Integrate near shore model for development and support activities.
Develop shared services for IT and re-deploy market resources.
Common architecture across the enterprise resulting in greater operational efficiency and reduced cost.
Re-organised the IT function with the set-up of IT service centre and near shore development centre.
Enabled the global business transformation to deliver strategic objectives.
Retired legacy systems and processes and improved service levels to internal staff for IT services.