Demand for data centres is growing rapidly, with providers looking to expand services globally. In addition to increased demand, technology has continued to evolve at pace and so how data centre providers deliver value to its clients is also a key area in the battle for increased market share.
Desire to create more autonomous operations from the parent company.
Existing processes and systems were complex, fragmented and difficult to scale.
Business strategy was focused on growth, beyond the existing European operations, mostly across Asia.
Undertook a rapid assessment of current processes and systems through three filters: ‘pain points’, ‘strategic alignment’ and ‘shared with parent’.
Identified transformation priorities from a long list of potential improvement initiatives.
Completed detailed design and the high priority lead-to-bill process, designing changes to the core IT systems to support this.
Managed the build of the new system, including external specialist vendors, implementation of new processes and necessary behaviour change across key functions.
Launched a new Lead-to-Bill process and system in Europe and Asia working effectively with third-party vendors.
Delivered an operating model which has increased control, enhanced efficiency and enabled better management of customers and financials.
Created an operating model which allows the business to grow sustainably.